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| VariLogix FraudCall |
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| If the Email Forwarding Server determines the Forward To address is invalid, we will disable the forwarding record automatically. Please check the Forward To address before you enable it again. The changes on any existing forwarding record may not take effect for up to 1 hour. |
| Point your domain to a web site by pointing to an IP Address, or forward to another site, or point to a temporary page (known as Parking), and more. These records are also known as sub-domains. |
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| Renew Domain |
| Secure your domain by adding more years to it. Choose how many years you want to renew it for below and then click order renewal. |
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| Prefix |
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| Enable registrar lock (Recommended). Unauthorized transfer will be prevented if lock is set. |
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| You must enter the EPP code for |
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| You can add funds to your account so that invoices are automatically paid when they are generated. All deposits are non-refundable. |
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| Minimum Deposit amount is |
| Maximum Deposit amount is |
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| Manage Contacts |
| Add New Contact |
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| General Emails - General Announcements & Password Reminders |
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| Product Configuration |
| The product/service you have chosen requires a domain name so please enter your domain name selection from below. |
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| Choose Domain |
| The product/service you have chosen has the following configuration options for you to choose from. |
| This product/service has some options which you can choose from below to customise your order. |
| Addons |
| This product/service requires some additional information from you to allow us to process your order. |
| Domains |
| Register Domain |
| Transfer Domain |
| Register a Domain Name |
| Transfer a Domain Name |
| Just type in the domain you wish to register above to check for availability. |
| Want to move your domain to us? If so, enter your domain below to begin. |
| Domains Configuration |
| Below you can configure the domain names in your shopping cart selecting the addon services you would like, providing required information for them and defining the nameservers that they will use. |
| No Hosting! Click to Add |
| If you want to use custom nameservers then enter them below. By default, new domains will use our nameservers for hosting on our network. |
| Domain Registrant Information |
| Select the contact you want to use here |
| Existing Client Login |
| To add this order to your existing account, you will need to login below. |
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| Root Password |
Attention! Your order has been completed but you have not yet paid for it so it will not be activated. Click on the link below to go to your invoice to make payment. |
| N/A |
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| Tax may be charged depending upon the state and country selections you make. Click to recalculate after making your choices. |
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| More Choices |
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| Late Fee |
| Added |
| You must have at least one active order before you can add funds so you cannot proceed at the current time! |
| Get EPP Code |
| The EPP Code is basically a password for a domain name. It is a security measure, ensuring that only the domain name owner can transfer a domain name. You will need it if you are wanting to transfer the domain to another registrar. |
| The EPP Code request was successful! It has been sent to the registrant email address for your domain. |
| The EPP Code for your domain is: |
| There was an error in requesting the EPP Code: |
| Register Nameservers |
| From here you can create and manage custom nameservers for your domain (eg. NS1.yourdomain.com, NS2.yourdomain.com...). |
| Register a NameServer Name |
| Modify a NameServer IP |
| Delete a NameServer |
| Nameserver |
| IP Address |
| Current IP Address |
| New IP Address |
| The nameserver was successfully registered |
| The nameserver was successfully modified |
| The nameserver was successfully deleted |
| Your credit balance is |
| This can be applied to the invoice using the form below. |
| Enter the amount to apply |
| Apply Credit |
| You cannot apply more credit than you have in your account |
| You cannot apply more credit than the balance due |
| Simple Domain Search |
| Bulk Domain Search |
| The bulk real-time domain name search allows you to search up to 20 domains at once. Enter the domains in the field below, one per line - do not enter www. or http:// in front. |
| Has Hosting |
| Auto Renew |
| Current Status |
| Enabled |
| Disabled |
| Enable Auto Renew |
| Disable Auto Renew |
WARNING! This domain has auto renewal disabled. It will therefore expire and become inactive at the end of the current term unless manually renewed. |
| Are you sure you want to remove this item from your cart? |
| Are you sure you want to empty your shopping cart? |
| Out of Stock |
| We are currently out of stock on this item so orders for it have been suspended until more stock is available. For furthur information, please contact us. |
| Access Denied - You must purchase the associated product before you can download this |
| Access Denied - You must be logged in to download this file |
| Pending Transfer |
| More |
| Knowledgebase Suggestions |
| The following articles were found in the knowledgebase which may answer your question. Please review the suggestions before submission. |
| Configure SSL Certificate |
| SSL Certificate Information |
| Order Date |
| Certificate Type |
| Configuration Status |
| Server Information |
| You must have a valid "CSR" (Certificate Signing Request) to configure your SSL Certificate. The CSR is an encrypted piece of text that is generated by the web server where the SSL Certificate will be installed. If you do not already have a CSR, you must generate one or ask your web hosting provider to generate one for you. Also please ensure you enter the correct information as it cannot be changed after the SSL Certificate has been issued. |
| Web Server Type |
| CSR |
| Administrative Contact Information |
| The contact information below will not be displayed on the Certificate - it is used only for contacting you regarding this order. The SSL Certificate and future renewal reminders will be sent to the email address specified below. |
| Certificate Approver Email |
| You must now choose from the options below where you would like the approval email request for this certificate to be sent. |
| Configuration Complete |
| Your SSL certificate configuration has now been completed and sent to the Certificate Authority for validation. You should receive an email from them shortly to approve it. |
| Invalid Link Followed. |
| You must select your server type |
| You must enter your certificate signing request (CSR) |
| You must choose an approver email address |
| Organization Name |
| Job Title |
| Upgrade price is calculated from a credit of the unused portion of the current plan and billing of the new plan for the same period |
| Days |
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| Phone verification initiated for number %s . Please wait... |
| Enter your PIN: |
| Choose verification type for number %s: |
| The PIN you entered was invalid! |
| Incorrect Pin! |
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| Pin Code Verification Failed |
| There is a temporary problem with the phone verification service and phone verification has been canceled. |
| There was a problem with the phone verification service and your order could not be validated. Please try again later. |
| We can't initiate phone verification for your number. Please contact us. |
| Thank you for using our SMS verification system. Your code is: %s Please enter this code on your computer now.! |
| Phone call |
| Sms |
| Invalid phone number |
| Your phone number %s needs to be verified to complete the order. |
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| Related Service |
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| Order Summary |
| No Records Found |
| Account Statistics |
| Number of Products/Services |
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| Number of Referred Signups |
| Account Credit Balance |
| Due Invoices Balance |
| Network Issues |
| Affecting |
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| Last Updated |
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| No network issues found |
| Please Note: Issues affecting servers you have accounts on will be highlighted with a gold background |
| As part of our fraud prevention measures, you will now be asked to perform the Verified by Visa or Mastercard SecureCode checks if your credit card is enrolled for this service |
| Notes / Additional Information |
| You can enter any additional notes or information you want including with your order here... |
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| Bulk Domain Transfer |
| You can transfer your existing domains to us today. To get started, simply enter the domains below, one per line - do not include the www. or http:// |
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